Shipping and Returns
SHIPPING DETAILS & POLICY
Australian Shipping Rates:
- $15.95 Standard Shipping
- Free Shipping for orders over $100
- Larger items are not included in the Free Shipping offer - please email us for a shipping estimate
We offer Flat Rate Shipping Australia wide for $15.95 on all homewares and smaller textiles items. Some items including furniture, art, pots and all larger items will attract a separate shipping cost. This will be emailed separately or please feel free to contact us at firstname.lastname@example.org for an accurate shipping cost to your postcode. Please include your Suburb/Town and postcode when emailing.
We DO NOT generally ship to PO Boxes - there are always exceptions to this (remote or country locations or where the customer requests this as it is the only option). We understand this is inconvenient and we are happy to assess this on a case by case basis. Please contact us via email or complete the 'Contact Us' form and we will communicate with you directly. Please note a surcharge may apply for items sent to a PO Box due to the differences in Australian Post postage calculations.
Little Road Studio uses only courier companies that are well respected and are known for the safe delivery of items. Orders are sent by a courier or for furniture, a freight companies.
Little Road Studio on occasions will grant these companies the ‘Authority to Leave’ permission on your behalf unless this is specified by the customer on check out.
Please ensure you add special delivery instructions in the Comments Box during Checkout for the order to be left in a safe location should you not be at home. Please note, however, that by doing so you take responsibility should the order go missing after it is delivered.
If no-one is at home when your order is delivered, a 'calling card' should be left explaining where to collect the parcel from or to arrange a re delivery. Please follow the instructions on the card to arrange collection or re delivery.
If no-one will be at home during the day, you might consider having your order shipped to a work address.
Please note the following conditions:
- All shipments are subject to availability. Bulky items may take longer to ship depending on supplier availability. This is mentioned in the comments for relevant products. Please check with us before ordering if an item is urgent
- Once your order has been dispatched, you will receive tracking information via email
- Little Road Studio will redeliver, replace or refund a parcel that is incorrectly addressed by us but does not take responsibility for delivery addresses that are incorrectly provided or insufficient at the time of purchase
- Please note that packages already dispatched cannot be sent to another address. Please make sure that your delivery address is accurate when placing your order
- We aim to process and ship all orders within 1-2 business days (excluding SA Public Holidays). Bulky items may take longer, and we aim to process and ship these within 7-10 business days. Please allow an additional 5 business days for your goods to be delivered after dispatch.
- Please note there are some delays with shipping items due to the COVID pandemic. We appreciate your understanding as this is out of our control.
Some larger items/artwork may take up to 14 days to arrive. Larger pieces are often sent directly from the supplier/artist. Little Road Studio will contact you with the timeframe. Some artwork is made to order (listed in the product description section) and will be sent direct from the supplier when ready.
Please make contact via our contact form or email: email@example.com should you reside overseas and wish for an item to be sent. We are happy to do this subject to full payment prior to dispatch. Please note you may be subject to customs fees, duty, charges and/or taxes when your item arrives into your country.
All international shipping is at the customer's risk. Once items have been dispatched and tracking numbers provided, we do not hold responsibility for lost parcels. Little Road Home takes no responsibility for these additional costs.
All items are wrapped and packaged appropriately to ensure safe travel to your address. Please see below should your item(s) arrive in a damaged condition. Larger furniture pieces and artwork items are difficult to gift wrap so may arrive in a carton only. Please make contact via email should your order be a surprise and we can arrange discreet packaging.
We want you to shop with confidence at Little Road Studio, with this in mind we offer the following returns policy:
For a full refund or exchange, please contact us at firstname.lastname@example.org within 7 days of receiving your order. Items must be returned to us within 14 days of receiving your order to be eligible for an exchange or refund.
Please note the following conditions:
- Any returned item must be in perfect condition with no damage to the item or the original packaging. The exceptions to this are: We do not accept returns of used items, sale items (unless faulty) and Special Item orders.
- We will then refund your cost of goods - please note the cost of return shipping is at the expense of the customer - please ensure you contact us first before returning any goods
- Please contact us with via email email@example.com with your name, order number, product name, and the reason for return. Little Road Studio will then give you written authorisation to return your package with return postage details, do not return the item without this authorisation from us as we will not accept responsibility for this
- Return shipping is at the purchaser's own cost unless the product is faulty.
- We will arrange a refund, return or replacement of any goods that arrive in a faulty or damaged condition - in accordance with Australian consumer law.
- Any refund amount will be less the shipping charge. Shipping charges will be waived only if the item is faulty
- No returns or exchanges will be given after 14 days.
- Damaged/faulty items: Little Road Studio packages your items with care, so the occurrence of transit damage or faulty items is very rare, but should it occur please contact us at Little Road Home via email firstname.lastname@example.org 7 working days - outside of this time no refunds or exchanges will be given
- We recommend you use registered post or a trackable courier when returning an item, as we cannot accept responsibility for items lost in transit to us
- Exchanged items will be processed as a return and the new sale and will incur shipping fees
- You must enter the correct delivery address and delivery instructions at the time of placing your order. If you enter an incorrect address, Little Road Studio is not obliged to re-send the order to the correct address at our own expense, costs will be recharged to the customer
- For Furniture, Rug, Artwork and larger items - there is a restocking fee of 10% of the purchase price. Postage/freight costs will be at the expense of the customer. Please note larger items such as furniture pieces will require a freight service due to their size
- After assessing the condition of the returned products and if your refund is approved, we will send you an email confirming that your refund has been issued. Refunds will generally be processed within seven (7) business days of our receipt of returned products
- Refunds may take up to 3-7 business days after processing to appear in your account